We like to say our watches are splash proof. Feel free to wash your hands or come in contact with small amounts of water. Cliff jumping off of a 100-foot cliff into the pacific ocean is not recommended.
*Considering we use 100% all-natural wood, prolonged exposure to water isn't recommended. Over time water will penetrate the wood and can leave stains.
All our wooden/metal strap watches, come with removable links making them fully adjustable to fit all wrist sizes. Our leather strap watches have more than enough holes making them suitable for everyone!
We highly recommend taking the watch to a jewelry/watch store in your local mall who'll do it for you! It's fairly cheap and sometimes they even do it for free since its such a quick job.
While we use extra packing material to make sure everything arrives in one piece, there is that 1% of the time where it almost seems like the post office has been playing bowling with the package. If there are any problems, shoot us an email using our contact page or call us and we'll make sure to get it sorted out for you!
We use a sapphire coated mineral glass on most of our watches which is very durable so as long as you don't chuck it across the room, this shouldn't happen!
Unfortunately, we don't offer accidental damage warranty coverage - we wanted to make our watches as affordable as possible and so we didn't built any replacement costs due to accidental damage into the price of our watches.
We're humans too so if there are any issues, shoot us an email and we'll see what we can do for you!
We recommend getting the band adjusted by a watch or jewelry shop if needed, just because of the nature of wooden products being more fragile than typical all metal straps, and we wouldn't want to damage the watch! It's fairly cheap and sometimes they'll even do it for free since it's such quick job!
If you try to do it yourself and ran into problems, shoot us an email and we will see what can be done.